Customer Support

1. How Can We Help?

Our team is here to assist you with anything — from choosing the perfect bouquet to tracking your delivery.

2. Quick Contact Options

2.1 Phone Support

• Phone: (844) 593-8778
• Hours: Monday – Saturday, 8:00 AM – 6:00 PM

2.2 Email Support

• Email: customerservice@kikyflowers.com
• Response Time: Within 24 hours

3. Frequently Asked Questions

3.1 What is your delivery window?

We deliver Monday through Saturday between 9:00 AM and 7:00 PM local time.

For same-day delivery, orders must be placed before 2:00 PM local time. You can select your preferred delivery date during checkout.

3.2 Can I modify my order?

You can modify your order within 2 hours of placing it by contacting our customer service team.

After this window, changes may not be possible as your order may already be in preparation.

3.3 What is your freshness guarantee?

We guarantee your flowers will arrive fresh and remain beautiful for at least 7 days.

If you're not satisfied with the freshness, contact us within 24 hours of delivery for a replacement or full refund.

4. Business Hours

| Day | Hours | |-----|-------| | Monday – Friday | 8:00 AM – 6:00 PM | | Saturday | 9:00 AM – 5:00 PM | | Sunday | 10:00 AM – 3:00 PM |

5. Same-Day Delivery Cutoff

For same-day delivery, please place your order before 2:00 PM local time.