Privacy Policy

Last updated: March 2026

1. Introduction

Kiky Flowers ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order.

2. Information We Collect

2.1 Personal Information

When you place an order, we collect:

• Your name, email address, and phone number
• Billing address and payment information
• Recipient name and delivery address
• Gift messages and special instructions

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, and browsing behavior.

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and delivery updates
• Respond to customer service requests
• Send promotional emails (with your consent)
• Improve our website and services
• Prevent fraud and enhance security

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Delivery partners to fulfill your orders
• Payment processors to process transactions
• Service providers who assist our operations
• Law enforcement when required by law

5. Payment Security

All payment transactions are processed through secure, PCI-compliant payment processors. We do not store your complete credit card information on our servers.

6. Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookies through your browser settings.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Request data portability

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at customerservice@kikyflowers.com.

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Return & Refund Policy

Last updated: March 2026

1. Satisfaction Guarantee

1.1 100% Satisfaction Guarantee

We stand behind every arrangement we create. If you're not completely satisfied with your order, we'll make it right with a replacement or full refund.

1.2 7-Day Freshness Guarantee

We guarantee your flowers will stay fresh for at least 7 days from delivery. If your flowers wilt prematurely within this period, contact us for a replacement or refund.

2. Issues With Orders

2.1 Damaged or Incorrect Orders

If your arrangement arrives damaged or differs significantly from what you ordered:

1. Contact us within 24 hours of delivery
2. Provide photos of the arrangement showing the issue
3. Include your order number and delivery address

We will arrange a replacement delivery or issue a full refund within 3–5 business days.

3. Order Changes & Cancellations

Orders may be cancelled or modified up to 24 hours before the scheduled delivery date for a full refund.

For same-day orders, cancellations must be made within 1 hour of placing the order.

To cancel an order, please call us at (844) 593-8778.

4. Substitutions

Due to seasonal availability, we may need to make minor substitutions to your arrangement. We always substitute with flowers of equal or greater value while maintaining the overall style, color palette, and design of your selection.

If you have specific requirements or allergies, please note them during checkout. Substitutions are not grounds for a refund unless they significantly alter the character of the arrangement.

5. Delivery Issues

5.1 Non-Delivery

If we are unable to complete your delivery due to:

• Incorrect address
• Recipient unavailability (after multiple attempts)
• Access restrictions

We will contact you to reschedule. A redelivery fee may apply.

Orders that cannot be delivered due to customer-provided incorrect information are not eligible for refund.

6. How to Request a Refund

To request a refund or report an issue:

• Phone: (844) 593-8778
• Email: customerservice@kikyflowers.com
• Online: Contact form on our website

7. Customer Support

Our customer service team is available Monday–Saturday, 8am–6pm PST. We're here to ensure you're completely satisfied with your purchase.

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Shipping & Delivery Policy

Last updated: March 2026

1. Delivery Coverage

We deliver nationwide across the United States through our network of local florists. Enter your delivery zip code at checkout to confirm availability in your area.

2. Delivery Options

2.1 Same-Day Delivery

Orders placed by 2:00 PM local time are eligible for free same-day delivery, available Monday through Saturday.

2.2 Standard Delivery

Standard delivery is available for orders placed at least one day in advance. All deliveries are free of charge.

3. Delivery Schedule

• Monday - Friday: 9:00 AM - 7:00 PM
• Saturday: 9:00 AM - 5:00 PM
• Sunday: 10:00 AM - 3:00 PM

We cannot guarantee specific delivery times within these windows.

4. Recipient Availability

If the recipient is not available at the time of delivery, our driver will:

1. Leave the arrangement in a safe, shaded location
2. Leave with a neighbor or concierge
3. Leave a delivery notice and attempt redelivery

5. Special Locations

We deliver to:

• Hospitals
• Funeral homes
• Churches
• Schools
• Businesses

Please include detailed delivery instructions (room number, department, etc.) during checkout.

6. Holiday Deliveries

During peak holidays (Valentine's Day, Mother's Day, etc.):

• Delivery windows may be extended
• Orders should be placed earlier

We recommend ordering at least 3–5 days in advance.

7. Contact

For any delivery questions:

• Phone: (844) 593-8778
• Or use the contact form on our website