Kiky Flowers
Our Policies
We believe in full transparency. Read our policies on privacy, returns, and delivery — so you can shop with complete confidence.
Privacy Policy
Last updated: March 2026
Introduction
Kiky Flowers ('we', 'our' or 'us') respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order.
Information We Collect
Personal Information
When you place an order, we collect:
- Your name, email address, and phone number
- Billing address and payment information
- Recipient name and delivery address
- Gift messages and special instructions
Automatically Collected Information
When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, and browsing behavior.
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and delivery updates
- Respond to customer service requests
- Send promotional emails (with your consent)
- Improve our website and services
- Prevent fraud and enhance security
Information Sharing
We do not sell your personal information. We may share your information with:
- Delivery partners to fulfill your orders
- Payment processors to process transactions
- Service providers who assist our operations
- Law enforcement when required by law
Payment Security
All payment transactions are processed through secure, PCI-compliant payment processors. We do not store your complete credit card information on our servers.
PCI-compliant payment processing on every transaction.
Cookies
We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookies through your browser settings.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing communications
- Request data portability
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
Children's Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the 'Last updated' date.
Contact Us
If you have questions about this Privacy Policy, please contact us at customerservice@kikyflowers.com.
1201 Orange Street, Suite 600 · Wilmington, Delaware 19801