Terms of Service

Last updated: March 2026

1. Agreement to Terms

By accessing or using the Kiky Flowers website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Orders and Payments

2.1 Order Acceptance

All orders are subject to acceptance. We reserve the right to refuse any order for any reason, including product availability or suspected fraud.

2.2 Pricing

Prices are listed in US dollars and may not include applicable taxes. We reserve the right to change prices at any time without notice.

2.3 Payment

Payment is due at the time of order. We accept major credit cards processed securely through our payment providers. You represent that you have the legal right to use any payment method submitted.

3. Product Information

3.1 Images and Descriptions

Product images are for illustrative purposes only. Actual arrangements may vary due to seasonal availability, regional differences, and the handcrafted nature of our products.

3.2 Substitutions

We reserve the right to make substitutions of equal or greater value to ensure timely delivery. Substitutions will maintain the overall style, theme, and color palette of your selection.

4. Delivery

Delivery dates and times are estimates. While we make every effort to deliver on the requested date, we cannot guarantee specific delivery times.

Delays may occur due to weather, traffic, or circumstances beyond our control.

For full delivery details, please refer to our Shipping & Delivery Policy.

5. Returns and Refunds

Due to the perishable nature of flowers, returns are not accepted.

However, we stand behind our products with a satisfaction guarantee. Please refer to our Return & Refund Policy for full details.

6. User Conduct

You agree not to:

• Use our services for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Submit false or misleading information
• Use automated systems (bots, scrapers) without permission

7. Intellectual Property

All content on our website — including text, images, logos, and designs — is the property of Kiky Flowers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content without prior written consent.

8. Limitation of Liability

To the maximum extent permitted by law, Kiky Flowers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Our total liability shall not exceed the amount paid for the applicable order.

9. Indemnification

You agree to indemnify and hold harmless Kiky Flowers from any claims, damages, liabilities, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your infringement of any rights of a third party

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Texas, without regard to conflict of law principles.

11. Changes to Terms

We may update or modify these Terms of Service at any time.

Changes will become effective immediately upon posting. Continued use of our services constitutes acceptance of the updated Terms.

12. Contact

If you have any questions about these Terms of Service:

• Email: customerservice@kikyflowers.com